Paw-licies
(or Policies for those with opposable thumbs)

Aggressive Pets:
Puppy's Breath does not bathe or clip aggressive CATS. However, dogs who have been labeled 'aggressive' or problematic by their owners may be able to be groomed safely using gentle handling techniques and lots of praise.  We will gladly assess a pet who has been previously deemed 'not groomable'.  If the dog lives outside most of the time, has limited contact with humans, suffers from an illness and/or is otherwise poorly socialized, they may not receive services from Puppy's Breath.

Fleas / Ticks or other Parasites:
Currently, any pet who is suspected or confirmed of having any parasite infestation must receive adequate treatment from their veterinarian before booking a reservation in our home s'paw.  If possible, a house-call may be available to rid your pet of fleas in an 'emergency'.  Emergency and house-call rates will apply, and these measures are only temporary.  We recommend you have your pet and their living space adequately treated.  If a pet arrives for a grooming appointment at our Home S'paw and fleas are found on the pet, they will be sent home before any grooming has begun.  We reserve the right to charge at least a partial amount of the appointment cost to recoup expenses from the 'lost appointment'.

Missed Appointments - No Shows / No Calls:
We charge a $35 missed appointment fee for reservations that were cancelled without adequate notice (48 hours minimum) or were 'no show, no call' status.  Working one-on-one providing exclusive appointments, it is an extreme loss of revenue when even one pet does not show for their appointment.  Without adequate notice, the appointment spot may not be filled and result in an unnecessary loss of income.  This fee may be waived at our discretion.  Customers who no show for an appointment will be required to pre-pay for any future reservations.

Vaccinations:
How many shots your pet requires to maintain a healthy life is very much a controversial topic in the pet industry.  At Puppy's Breath, we are not the vaccine police, although we do encourage you to speak with your veterinarian about vaccines, what is required by law, and also to maintain yearly check-ups to keep your pets in their best health throughout their lifetime.  We do not require proof of current vaccinations for your pet, however please be advised that if the stylist suffers bite wounds from your pet, proof of current rabies vaccination will be required and a report will be filed with Animal Control. 

Scheduling an Appointment:
We love to meet pet owners when we're out and about and during special events as well.  Since we work out of our home, it can be assumed by some people that we also welcome walk-ins at all hours - This is not the case.  Please show courtesy and respect for our privacy by reserving an appointment by telephone (705-648-9399) or
 e-mail:  info @ puppysbreathgrooming.com

Early Drop-Offs / Late Pick-ups:
Our home s'paw is located within our living space, and just as many in-home business owners, we maintain a life beyond 'business' (in our case, pampering clients pets).  For this reason, we do not accept early drop-offs unless prior arrangements have been made.  With pick-ups, please remember that we schedule to allow one pet (or family's pets) in the s'paw at a time for everyone's comfort.  Early drop offs and late pick-ups offset the balance of our scheduling system.  You will receive a phone call to let you know when your pet(s) is ready to go home.

Treats / Food:
We do not offer treats to your pet without consent in the event that they may have an allergic reaction or adverse response to food treats.  They are, however, given lots of praise and belly rubs during the grooming process.  If you wish to bring treats to your appointment, you may do so.  Many pets will not accept treats (even those they are used to having at home) during a grooming appointment. 

Pictures:
We routinely take snap-shots of the pets in our care for use on our business website and also for our Facebook Group, "Puppy's Breath Pet Grooming" to showcase the wonderful pets we have the pleasure of getting to work with.  If you would like your pets' pictures to not be publicly viewed, please let us know by phone or e-mail.  (Additionally, if you  have a particularly special photo of your pet that is groomed by Puppy's Breath that you'd like the world to see, feel free to e-mail it to us.)